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Communication barriers and patient education
Use a qualified interpreter, speak plainly, check understanding with teach-back, and give clear prep and aftercare instructions.
Ways we communicate
Communication is verbal (spoken words), nonverbal (facial expression, tone, posture, eye contact and touch) and written (prep sheets, consent forms, instructions). Patients notice your nonverbal messages first: a rushed voice or a frown can make an anxious patient more anxious, even if your words are kind. Introduce yourself, say what you will do before you touch the patient, and keep the patient informed throughout the exam.